Penawaran: Customer Service Manager:JD .ID (PT Ritel Bersama Nasional)

Deskripsi:

Customer Service Manager - JD .ID (PT Ritel Bersama Nasional)

 

Customer Service Manager

JD .ID (PT Ritel Bersama Nasional)

Min 8 years (Manager/adjunct Manager)

Indonesia - Jakarta Raya - Jakarta Selatan

 

JOB DESCRIPTION

Listing description
   » Improve customer service practice, create engaged customers and facilitate organic growth
   » Take ownership of customers issues and follow problems through to resolution
   » Set a clear mission and deploy strategies focused towards that mission
   » Develop service procedures, policies and standards
   » Keep accurate records and document customer service actions and discussions
   » Analyse statistics and compile accurate reports
   » Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
   » Keep ahead of industry’s developments and apply best practices to areas of improvement Job Requirement
   » Proven working practice as a customer service manager
   » practice in providing customer service support
   » Excellent expertise of management methods and techniques
   » Proficiency in English
   » Working expertise of customer service software, databases and tools
   » consciousness of industry’s latest technology trends and applications
   » capability to think strategically and to lead
   » Strong client-facing and communication expertise
   » Advanced troubleshooting and multi-tasking expertise
   » Customer service orientation
   » BS degree in Business Administration or related field
   » Strong KPI Management expertise.

COMPANY SNAPSHOT

Average Processing Time

More Than 2 Weeks

Industry

Retail/Merchandise

Website

http://www.jd.id

Facebook Fan Page

https://www.facebook.com/JDID

Company Size

201 - 500 Employees

Working Hours

Regular hours, Mondays - Fridays

Dress Code

Casual (e.g. T-shirts)

Benefits

Medical, Miscellaneous allowance, Dental, Vision

Spoken Language

English

COMPANY OVERVIEW

Aiming to be Indonesia’s largest retail company, JD.ID (Ritel Bersama Nasional) offers a seamless shopping practice for customers around Indonesia. This means providing authentic products from trusted manufacturers and designers in a timely and reliable fashion. As a technology-driven company, JD.ID has focused on investing in developing a reliable and scalable platform, which can support the company’s rapid growth and enable Information technology to provide value-added technology services to its partners and customers. JD.ID excels in a variety of different areas, including e-commerce, logistics, and smart technology. We offer some of most exciting careers in retail.
 
 

WHY JOIN US?

Aiming to be Indonesia’s largest retail company, JD.ID offers a seamless shopping practice for customers around Indonesia. This means providing authentic products from trusted manufacturers and designers in a timely and reliable fashion. As a technology-driven company, JD.ID has focused on investing in developing a reliable and scalable platform, which can support the company’s rapid growth and enable Information technology to provide value-added technology services to its partners and customers. JD.ID excels in a variety of different areas, including e-commerce, logistics, and smart technology.
 
We offer some of most exciting careers in retail.

Keterampilan:

Kategori :	[ Lihat semua pekerjaan ]
Bahasa persyaratan:
Pekerjaan jenis:
Gaji:	Tidak disebutkan
Akademik gelar:	Unspecified
Pengalaman (tahun):	Tidak disebutkan
pekerjaan lokasi:	Jakarta Selatan , Jakarta Raya
perusahaan jenis	majikan
Tanggal publikasi:	06/07/2024 / Viewed 2701 times
Informasi Kontak
perusahaan:	JD .ID (PT Ritel Bersama Nasional)

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