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Kesempatan Kerja: Customer Service Executive:PT Dachin Etech GlobalDeskripsi:Customer Service Executive - PT Dachin Etech Global
Customer Service ExecutivePT Dachin Etech GlobalMin 1 year (Staff (non-management & non-manager)) Indonesia - Jawa Barat - Cikarang
JOB DESCRIPTIONJob responsibilities:» Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure » Handle the Customer’s inquiry » Analyse and investigate the problem/barrier occurred in the transaction process » Process and monitor orders » Handling the after-sales inquiries in conformity to after sales requirement and procedure » Manage the after-sales evaluation on timely manner, and follow up the adverse evaluation within two working days » Record and promptly follow up the after-sales problems by liaising with significant Department/function according to each complaint » Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make list and analyze the feedback in after-sales service. According to the data and information, Customer Service Executive shall report to the Customer Service Manager to ensure the quality if pre-sales services » Maintain communication and provide necessary information on the delivery process to the Customer » Regularly send the promotion messages to old customer located on actual store contents » Make list and analysis regarding the problem and improvement on the methods in Customer relationship and provide constructive feedback for improvement to the Customer Service Manager » Customer relationship management Requirements: » Preferable at least 1 year of e-commerce customer service or offline sales practice; » Excellent fresh graduates are welcomed. » Good communication expertise - verbal and written, listening expertise » Attention to detail and accuracy » Familiar with the basic process and basic expertise of shopping platform; » Adaptcapability, initiative, and stress tolerance »Must be able to speak English actively »Willing to work in shifting »Able to work at Cikarang area COMPANY SNAPSHOTAverage Processing TimeMore Than 2 WeeksIndustryRetail/MerchandiseWebsitehttps://www.dachineg.com/syCompany Size51 - 200 EmployeesWorking HoursRegular hours, Mondays - FridaysDress CodeBusiness (e.g. Shirts)BenefitsMiscellaneous allowance, Provide MealSpoken LanguageEnglish and IndonesiaCOMPANY PHOTOS»» » » » COMPANY OVERVIEWDachin Etech Global (Hereinafter referred to as " Dachin "). Dachin is an advanced e-commerce trade solution provider focusing on Indonesia market and covering the global.Dachin owns twelve and surely more additional of competitive private brands. Dachin products include digital, communications, household, beauty makeup, clothing, and other categories, with tens of thousands of goods. Dachin has been proficient in mature product quality control and advanced supply chain management system to provide innovative solution of the most valuable products for the customer from Indonesia and global. Dachin is determined to provide Indonesia and global customers with high-quality goods and create infinite value. WHY JOIN US?At present, the company is in the period of rapid development in Indonesia. We sincerely invite outstanding talents to explore the e-commerce ecology in Indonesia and become the leading e-commerce leader in Indonesia and radiating the world.» Solid Team » Diversity Culture » Promising Career Development Program Keterampilan:
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