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Tawaran Pekerjaan: Operations Manager (Indonesia Market) - Social Media Account:TDCX ThailandDeskripsi:Operations Manager (Indonesia Market) - Social Media Account - TDCX Thailand
JOB DESCRIPTIONAre you an Operations Manager who wants to be part of our team? Are you passionate, driven, and can deliver outstanding customer service practice?We are seeking for an Operations Manager to join our growing family. Come home and start your #BeHappier journey with TDCX today! Top reasons to work here: » Above-industry average income » Group life insurance starting on day one » 15 annual leave credits with carry over » Performance Bonus & income increment » Premium & Instagrammable workspaces » Fixed weekends off » Provident Fund » Free overflowing coffee and cookies » Learning courses to help you grow » Career development programs » Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more. What is your mission? » Manage the overall performance and governance of the Statement of Work (together with Service Provider Account Management / Business Development) » Manage the day-to-day operations in conformity with requirements and SLAs set out in the SOW » Prompt identification and resolution of service delivery issues including implementation of preventative measures » supervise transition management during set up phase and / or expansion phases » Establish the service provider infrastructure necessary to execute the services, including all technology, financial, human, security, facilities, and communication resources » Install all service delivery processes and their corresponding service level reporting mechanisms » Demonstrate exceptional people management, mentorship and career development to all team members, including managers and reps through the achievement of low attrition levels and high employee engagement » Lead Operations teams to deliver continuous improvement and productivity / quality gains » Flag and escalate business risks, in a timely manner, with complete details and suggested solutions to the client » Spearhead major communications and operations reviews with clients, as directed on a periodic basis. Performed as often as necessary to assure client that the business is running at optimal levels Who are we looking for? » Dynamic leader with practice and passion for managing large and diverse teams across multiple sites in a fast paced environment; able to deal with rapid change and ambiguity » Strategic thinker with strong analytical and problem-solving expertise » 8+ years of practice in operations, preferably in the technology industry » 5+ years of people management practice, including managing team leaders, and a strong desire to develop team members » Empathy for the social media community and passion to create an exceptional practice and provide outstanding support » Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members » Adaptable and energized by a fast-paced environment WORK LOCATIONAddress42nd Floor, United Center Building, 323 Si Lom, Silom, Bang Rak, Bangkok 10500COMPANY SNAPSHOTAverage Processing TimeMore Than 2 WeeksRegistration No.-IndustryCall Center/IT-Enabled Services/BPOWebsitehttps://www.tdcx.com/Company Size1001 - 2000 EmployeesWorking HoursSaturdays/Shift requiredDress CodeCasual (e.g. T-shirts)BenefitsMedicalSpoken LanguageEnglishCOMPANY OVERVIEWTDCX provides multinational organisations with high end, high touch outsourced contact center services to improve their customer's practice and/or to accelerate their sales. We operate state-of-the-art contact centres in Singapore, Hong Kong, Malaysia, Philippines, Thailand, China and Japan. We have a 20-year track record of success with clients in the airline, hospitality, luxury, insurance, banking and technology sectors. People don’t join TDCX for a regular job. They come here for more. They come here to fulfil their passion while being part of something greater. They come here to grow as professionals and to build prosperous careers. We care about our people, we care about offering a great working environment, and we believe in compensateing the best talents. Apply now!Keterampilan:
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