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Penawaran: IT Helpdesk:PT Sinar Media TeknologiDeskripsi:Information technology Helpdesk - PT Sinar Media Teknologi
IT HelpdeskPT Sinar Media TeknologiMin 2 years (Less than 1 year practice) Indonesia - Banten - Tangerang »• Memberikan peluang pengembangan karir »• Budaya kerja yang inovatif & penuh semangat »• Bergabung dengan tim yang solid JOB DESCRIPTION» Candidate must possess at least Bachelor's Degree in Engineering (Computer/Telecommunication) or equivalent.» Required language(s): English » At least 2 Year(s) of working practice in the related field is required for this position. » Required Skill(s): networking » Preferably Less than 2 year practice specialized in IT/Computer - Network/System/Database Admin or equivalent. » Proven practice as a help desk technician or other customer support function » Tech savvy with working knowledge of office automation products, databases and remote control » Good knowledge of computer systems, mobile devices and other tech products » capability to diagnose and resolve basic technical issues » Proficiency in English » Excellent communication expertise »WILLING TO WORK ROTATING SHIFT RESPONSIBILITIES : » Serve as the first point of contact for customers seeking technical assistance over the phone or email » Perform remote troubleshooting through diagnostic techniques and pertinent questions » Determine the best solution located on the issue and details provided by customers » Walk the customer through the problem-solving process » Direct unresolved issues to the next level of support personnel » Provide accurate information on Information technology products or services » Record events and problems and their resolution in logs » Follow-up and update customer status and information » Pass on any feedback or suggestions by customers to the appropriate internal team » Identify and suggest possible improvements on procedures WORK LOCATIONAddressForesta Business Loft 5 , BSD - TangerangCOMPANY SNAPSHOTAverage Processing TimeMore Than 2 WeeksIndustryComputer/Information Technology (Software)Company Size501 - 1000 EmployeesWorking HoursSaturdays/Shift requiredDress CodeCasual (e.g. T-shirts)BenefitsMedicalSpoken LanguageBahasa IndonesiaCOMPANY PHOTOS»» » COMPANY OVERVIEWPT. Sinar Media Teknologi was established in 2019 to provide information technology solutions for small to big-sized businesses.Team at PT. Sinar Media Teknologiy but also in business processes across a range of industry sectors. This business practice makes us uniquely positioned to offer solutions promising greater operational efficiency, productivity gains and cost savings for each of our clients, regardless of their industry. WHY JOIN US?come join us!Keterampilan:
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